In the luxury hospitality industry, the real stars are often those behind the scenes. One such celebrity at The Townsend Hotel is Zamira Bardhollari, the property’s assistant director of housekeeping.
In this role, Bardhollari is responsible for ensuring housekeeping standards are not only met, but exceeded, throughout the property, including guest rooms, public areas, meeting spaces and back-of-the-house quarters. Additionally, she delegates and supervises daily duties of The Townsend’s team of housekeepers, turndown and laundry attendants and housemen.
In 1998, Bardhollari arrived in the United States from Albania, where she was born and raised. In 1999, she began her career with The Townsend Hotel as a turndown attendant. By 2004, Bardhollari was made housekeeping supervisor, and in 2014, she was promoted to her current position as assistant director.
A mother of two teenage boys, Bardhollari enjoys spending her down time with family, as well as reading and sightseeing in the area. She is a graduate of Albania’s Institute of Economy with an associate’s degree in accounting.
Ann Spears, who joined The Townsend team earlier this year as assistant director of housekeeping, has been promoted to director of housekeeping. In her new role, Spears is now responsible for overall operations of the property’s housekeeping department and management of its team members, ensuring the highest standards of cleanliness and quality guest care are regularly observed.
Prior to joining The Townsend Hotel, Spears worked as assistant housekeeper at the Beach Rotana Hotel in Abu Dhabi.
A Troy, Mich. resident, Spears was born and raised in North Carolina and graduated from Johnson & Wales University in Charlotte, where she received a bachelor of arts degree in international hotel and tourism management.
As executive sous chef, Semak focuses much of his time and talents on managing The Townsend Hotel’s banquet kitchen. Additionally, he assists the hotel’s executive chef with the day-to-day culinary operations, including product ordering, staff scheduling and management, menu development and more. Prior to joining The Townsend team, Semak, who has been working in kitchens for more than 15 years, most recently served as sous chef at The Dearborn Inn in Dearborn, Mich.
A resident of Trenton, Mich., Semak earned his associates degree in applied sciences and culinary certificate from Schoolcraft Community College in Livonia, Mich.
Catch Joseph Heywood, The Townsend Hotel’s front office manager, if you can. A runner in every sense of the word, Heywood spends his professional and personal time on the go – whether it’s racing to exceed a guest’s expectations, dashing between team members to provide motivation and support, jogging for exercise, darting to keep up with his young son or chasing a soccer ball in his down time – Heywood is a man on the move.
Heywood’s professional sprint brought him to The Townsend Hotel in September 2014. As front office manager, he is responsible for managing, motivating, training and leading the hotel’s front office team, serving both the luxury property’s corporate and leisure clients.
Prior to joining the Townsend team, Heywood served as front office manager and executive committee member at Shore Hotel in Santa Monica, Calif. Prior to that, he worked in the front office for two other properties in the San Diego area, Hotel Indigo and Bahia Resort Hotel.
Now a resident of Birmingham, Mich., Heywood was born in Minnesota and raised in California. He is a graduate of California State University, Chico with a bachelor of science degree in resort and lodging management.