Since 1988, The Townsend Hotel has been renowned for its elegance and stateliness. Since 2003, it has maintained that grandeur under the care and expertise of Jason McGrew, the property’s director of facilities. Formerly known as director of engineering, McGrew manages the maintenance and upkeep of the hotel’s physical assets. In 2014, McGrew was promoted and given the additional responsibilities of overseeing The Townsend’s housekeeping department, adding cleanliness of the property to his daily management responsibilities.
Keys to McGrew’s longevity and success with the luxury property are his passion and problem-solving abilities. “The knowledge to solve any technical issue is out there, but the ability to get people who have that knowledge to feel as passionately about solving the problem as you do is the key,” McGrew once waxed poetic.
Prior to his role “catching issues before they become problems and solving them efficiently” at The Townsend Hotel, McGrew worked as a [...]