Lynette Zebrowski – Chief Concierge...

- Meet The Staff

As chief concierge of The Townsend Hotel since 2006, Lynette Zebrowski serves as the property’s point person and “go to” contact for celebrities, dignitaries and other VIP guests requiring additional security and special considerations in advance of and during their stay.  Additionally, Zebrowski’s resourcefulness, experience, connections and “get-it-done-no-matter-what” attitude make her the property’s unofficial top resource for getting the impossible accomplished.  Officially, she also supervises the concierge and bell staffs, and leads vendor relations on behalf of hotel guests.

Prior to joining The Townsend team, Zebrowski, a graduate of Michigan State University, served as Front Desk Agent at The Omni Riverfront Hotel in Detroit.  To date, she says that meeting former President Bill Clinton during one of his stays at The Townsend Hotel has been the highlight of career.  “Getting to shake the hand of United States President is pretty exciting!” says Zebrowski.

In addition to her “there is no no” philosophy, [...]

Laura Klein – Tea Director...

- Meet The Staff

A proper daily Afternoon Tea service is a rare find these days, so of course The Townsend Hotel chose only the most qualified and dedicated leader to orchestrate its gem of an amenity.  Laura Klein, tea director, joined The Townsend Hotel in 1999 (as an assistant manager for the award-winning Rugby Grille) and has served in her current role since 2006.

As tea director, Klein is responsible for coordinating all aspects of the Afternoon Tea service – from managing reservations to selecting the menu of finger sandwiches and pastries to supervising guest service – and ensuring nothing less than a remarkable experience for every guest, every time.

Klein knows more than a few secrets to success in her line of work:  Keep the tea hot, the tea cups full and smile, smile, smile!

Prior to joining The Townsend Hotel team, Klein worked for a number of area hotels, most notably the Novi Hilton, [...]