Detroit Free Press: ‘Hotel Impossible’ host secret: treat everyone like VIP

Posted by & filed under News.

Ellen Creager, Detroit Free Press 10:49 p.m. EDT April 9, 2016

Anthony Melchiorri, host of “Hotel Impossible” has seen it all.(Photo: Hotel Impossible)

It’s the seventh season for Anthony Melchiorri and “Hotel Impossible” on the Travel Channel.

The New York-based hotel expert goes into troubled hotels and spends four days helping the owners turn their lodging disasters to success. He recently was in Detroit to meet with advertisers. We caught up with him for a few questions.

QUESTION: What is your  best piece of advice for hotel managers?

ANSWER: Hire people whose mother and father trained them to be nice to other people. I always say, I don’t train anybody to be nice. Find people who wake up in the morning to take care of other people. If you hire people who pretend to be nice, you will have a miserable hotel.

Q: When you are in Detroit, where do you stay?

Forbes Travel Guide – “Four Star Award”

Posted by & filed under Awards.

MIDWEST MEETINGS: THE TOWNSEND HOTEL AGAIN NAMED FOUR-STAR PROPERTY BY FORBES TRAVEL GUIDE

Forbes Travel Guide recently unveiled its annual Star Rating list, once again naming Birmingham, Mich.’s The Townsend Hotel a Four-Star property for the fourth consecutive year.  The Townsend, known for its exceptional service and amenities, is one of only two Michigan hotels to receive the 2016 Four-Star Rating, and will be showcased with all of the Star Rating recipients on ForbesTravelGuide.com.

According to Forbes Travel Guide, only properties that meet its hospitality standards – the most stringent in the industry – achieve a Five Star, Four Star or Recommended rating.  Forbes Travel Guide’s professional inspectors check into every property it regularly rates, evaluating more than 500 criteria to determine a Star Rating.

“To continually receive recognition from the travel industry’s most respected authorities, like Forbes Travel Guide, is always an honor for the entire Townsend team,” said Steven Kalczynski, The Townsend Hotel’s managing director.  […]

Hoffarth: On Kobe Bryant’s 20-year journey, these TV crew members appreciate the ride

Posted by & filed under News.

Hoffarth: On Kobe Bryant’s 20-year journey, these TV crew members appreciate the ride

There was that time a few years ago, at the Townsend Hotel near Detroit, when Kobe Bryant rallied everyone together for a Thanksgiving Day meal.

All the TV guys included.

The Lakers’ star wasn’t happy that the team decided against organizing a holiday party in the middle of a long road trip. This was an annual ritual, a time to be together, have a meal, hang out, and watch NFL games.

This time, Bryant even kicked it up a notch by bringing some ping-pong tables into the ballroom. Then he started a tournament.

Mark Shah and Antony Hurd are on the record claiming to have defeated the future Basketball Hall of Famer.

“He was so competitive, but you could tell maybe it was the first time he had really played,” said Shah, the Time Warner Cable SportsNet producer on Lakers’ games. “He’d play […]

dbusiness News: The Townsend Hotel Earns 2016 Forbes Four Star Rating

Posted by & filed under News.

Birmingham’s The Townsend Hotel has earned a Four-Star award for the fourth consecutive year from Forbes Travel Guide.

The Townsend, known for its exceptional service and amenities, is one of only two Michigan hotels to receive the 2016 Four-Star Rating, and will be showcased with all of the Star Rating recipients on ForbesTravelGuide.com.

According to Forbes Travel Guide, only properties that meet its hospitality standards — the most stringent in the industry — achieve a Five Star, Four Star or Recommended rating. Forbes Travel Guide’s professional inspectors check into every property it regularly rates, evaluating more than 500 criteria to determine a Star Rating.

“To continually receive recognition from the travel industry’s most respected authorities, like Forbes Travel Guide, is always an honor for the entire Townsend team,” says Steven Kalczynski, The Townsend Hotel’s managing director.  “Our goal is to provide gracious, thoughtful and personalized service to every guest that walks through our […]

Midwest Meetings: The Townsend Hotel Again Named Four-Star Property by Forbes Travel Guide

Posted by & filed under News.

Forbes Travel Guide recently unveiled its annual Star Rating list, once again naming Birmingham, Mich.’s The Townsend Hotel a Four-Star property for the fourth consecutive year.  The Townsend, known for its exceptional service and amenities, is one of only two Michigan hotels to receive the 2016 Four-Star Rating, and will be showcased with all of the Star Rating recipients on ForbesTravelGuide.com.

According to Forbes Travel Guide, only properties that meet its hospitality standards – the most stringent in the industry – achieve a Five Star, Four Star or Recommended rating.  Forbes Travel Guide’s professional inspectors check into every property it regularly rates, evaluating more than 500 criteria to determine a Star Rating.

“To continually receive recognition from the travel industry’s most respected authorities, like Forbes Travel Guide, is always an honor for the entire Townsend team,” said Steven Kalczynski, The Townsend Hotel’s managing director.  “Our goal is to provide gracious, thoughtful and personalized service to every […]