Steven Kalczynski – Managing Director

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In September 2012, hospitality industry veteran, Steven Kalczynski, was appointed the new managing director of The Townsend Hotel, bringing to his post more than 30 years of experience in domestic and international luxury property management. A results-focused executive with a proven track record in successful operations management, Kalczynski is committed to maintaining The Townsend’s traditions… Read more »

Adrienne Cousins – Business Travel Sales Manager

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Adrienne Cousins, The Townsend Hotel’s business travel sales manager, is so good at her chosen profession, she was given an award by a company even AFTER she no longer worked there! Cousins was part of the team that received the first-ever “CEO’s Award for Innovation” from Hyatt Hotels, even though by then she had moved… Read more »

Jason Hawkins – Director of Front Office Operations

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Jason Hawkins, The Townsend Hotel’s director of front office operations since January 2012, would encourage any recent graduate following in his career footsteps to never fear trying new things.  A Michigan State University graduate with a degree in hospitality business, Hawkins owes his variety of professional experiences to his willingness to step outside of his… Read more »

Lizz Smith – Catering Sales Manager

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Whether planning an intimate event for five, or a massive celebration for 5,000, Lizz Smith, one of two social catering sales managers at The Townsend Hotel, will ensure that every single last detail is attended to meticulously.  “My attention to detail is above average,” notes Smith, humbly. The 5,000-guest event is no exaggeration either, as… Read more »

Stephanie Hudson – Conference Service Manager

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To any students or new professionals just starting out in the hospitality industry, Stephanie Hudson would send along this dose of reality as her best career advice… “It’s not as easy as it may appear.  Be ready to buckle down and work hard.”  She makes sure to add, however, “Along the way, remember to have… Read more »