Lizz Smith – Catering Sales Manager

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Whether planning an intimate event for five, or a massive celebration for 5,000, Lizz Smith, one of two social catering sales managers at The Townsend Hotel, will ensure that every single last detail is attended to meticulously.  “My attention to detail is above average,” notes Smith, humbly. The 5,000-guest event is no exaggeration either, as… Read more »

Stephanie Ripple – Conference Service Manager

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To any students or new professionals just starting out in the hospitality industry, Stephanie Ripple would send along this dose of reality as her best career advice… “It’s not as easy as it may appear.  Be ready to buckle down and work hard.”  She makes sure to add, however, “Along the way, remember to have… Read more »

Kelly Clement – Senior Sales Manager

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  The fans that regularly crowd the stanchions outside The Townsend Hotel lobby, hoping to catch a glimpse of their favorite all-star or celebrity, likely have Kelly Clement to thank for the opportunity. As a senior sales manager at The Townsend Hotel, Clement manages all aspects of travel and lodging for the property’s sports industry and… Read more »

Lynette Zebrowski – Chief Concierge

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As chief concierge of The Townsend Hotel since 2006, Lynette Zebrowski serves as the property’s point person and “go to” contact for celebrities, dignitaries and other VIP guests requiring additional security and special considerations in advance of and during their stay.  Additionally, Zebrowski’s resourcefulness, experience, connections and “get-it-done-no-matter-what” attitude make her the property’s unofficial top… Read more »

Laura Klein – Tea Director

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A proper daily Afternoon Tea service is a rare find these days, so of course The Townsend Hotel chose only the most qualified and dedicated leader to orchestrate its gem of an amenity.  Laura Klein, tea director, joined The Townsend Hotel in 1999 (as an assistant manager for the award-winning Rugby Grille) and has served… Read more »