As a member of The Townsend Hotel’s group of “Founding Fathers,” Kitty Adler has been with the property since before it even opened its doors, serving on the pre-opening team in 1987. Adler, now senior sales manager, helped to develop and implement The Townsend’s mission statement, marketing strategy, sales procedures and service standards from the ground up.
Although for Adler, perhaps that may seem like a small professional milestone…Early in her career, at just age 25 and a “Yankee” transplant living in Texas, Adler helped to oversee the Houston Rodeo’s largest cattle auction and black-tie affair at her then-employer, Marriott. Says Adler, “We had to have the ability to sell cattle, serve food, keep the liquor flowing, keep Reba McEntire happy and be sure the Zebu rancher earned his profits for the night – it was a tall order!”
As senior sales manager at The Townsend Hotel, Adler deals less with Zebu […]
Since 1988, The Townsend Hotel has been renowned for its elegance and stateliness. Since 2003, it has maintained that grandeur under the care and expertise of Jason McGrew, the property’s director of facilities. Formerly known as director of engineering, McGrew manages the maintenance and upkeep of the hotel’s physical assets. In 2014, McGrew was promoted and given the additional responsibilities of overseeing The Townsend’s housekeeping department, adding cleanliness of the property to his daily management responsibilities.
Keys to McGrew’s longevity and success with the luxury property are his passion and problem-solving abilities. “The knowledge to solve any technical issue is out there, but the ability to get people who have that knowledge to feel as passionately about solving the problem as you do is the key,” McGrew once waxed poetic.
Prior to his role “catching issues before they become problems and solving them efficiently” at The Townsend Hotel, McGrew worked as a […]
When asked for her best piece of professional advice, Marsha Clark responded just the way you would hope a director of human resources would. She counseled, “People are always first – keeping to that philosophy, everything will fall into its proper place.”
Clark has been putting people first at The Townsend Hotel since 2001. As director of human resources, she is responsible for managing the property’s employee recruitment and retention efforts, as well as safety, wages and benefits, payroll administration and employee relations.
In her years with The Townsend, Clark has been a true trailblazer. She is credited with creating and implementing from 2003 to 2008 the hotel’s community-based vocational instruction program. The program established The Townsend as an approved training worksite for students with disabilities from the Birmingham and Bloomfield Hills public school districts. In addition, Clark holds the honor as the first-ever female Executive Committee Member at The Townsend Hotel. […]
Steve Roth has been the CFO of The Townsend Hotel since September 1999. After graduating with a Bachelor of Science in Accountancy from Auburn University in 1990, Steve earned his CPA certificate and spent 9 years in public accounting before joining The Townsend. Steve started his public accounting career in a small accounting firm outside Atlanta, Georgia. After 4 years, Steve moved his family to Michigan and started working for the large local firm of Kleiman, Carney & Greenbaum. The Townsend Hotel became Steve’s client at KCG, and for three years he handled special projects for the hotel’s owners and prepared all of the entities tax returns.
Steve manages all aspects of the financial side of the hotel’s operation. These duties include financial reporting, budgeting, cash management, financial analysis, labor/expense controls, contract negotiations, cash collection and cash disbursement.
In addition to the financial aspects, Steve also oversees the IT functionality of the […]
When it comes to weddings, engagement parties, bridal showers, baby showers, Bar/Bat Mitzvahs, Sweet 16s, Quinceaneras, milestone anniversaries, graduations, and every other once-in-a-lifetime celebration in between, Joanie Sams has not only seen them all, she’s planned them all. That’s of course when she’s not busy hosting some of the world’s most preeminent business and athletic special events, like the four-and-a-half years she spent preparing and executing the hospitality for the 2012 Ryder Cup.
One of the handful of staff that has been with The Townsend Hotel since practically its inception, Sams, the property’s director of catering, has earned a reputation across the last 25 years for creating some of the most exquisite banquet settings in one of Michigan’s premier special event destinations. She also is well-known for her ability to “make it work”…if a client has dreamt it, Sams has made it a reality (in some cases that has even included […]