Laura Klein – Tea Director

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A proper daily Afternoon Tea service is a rare find these days, so of course The Townsend Hotel chose only the most qualified and dedicated leader to orchestrate its gem of an amenity.  Laura Klein, tea director, joined The Townsend Hotel in 1999 (as an assistant manager for the award-winning Rugby Grille) and has served… Read more »

Kitty Adler – Senior Sales Manager

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As a member of The Townsend Hotel’s group of “Founding Fathers,” Kitty Adler has been with the property since before it even opened its doors, serving on the pre-opening team in 1987.  Adler, now senior sales manager, helped to develop and implement The Townsend’s mission statement, marketing strategy, sales procedures and service standards from the… Read more »

Jason McGrew – Director of Facilities

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Since 1988, The Townsend Hotel has been renowned for its elegance and stateliness.  Since 2003, it has maintained that grandeur under the care and expertise of Jason McGrew, the property’s director of facilities.  Formerly known as director of engineering, McGrew manages the maintenance and upkeep of the hotel’s physical assets.  In 2014, McGrew was promoted… Read more »

Tracy Fashing – Director of Sales & Marketing

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Tracy Fashing, The Townsend Hotel’s director of sales and marketing, began her hospitality career with a coveted internship at the Michigan-based National Sales Office of Marriott International.  It was that internship, and the mentoring from supervisor Bill Underdown, that Fashing credits as her defining career moment, sending her forth on a path that ultimately would… Read more »

Marsha Clark – Director of Human Resources

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When asked for her best piece of professional advice, Marsha Clark responded just the way you would hope a director of human resources would.  She counseled, “People are always first – keeping to that philosophy, everything will fall into its proper place.” Clark has been putting people first at The Townsend Hotel since 2001.  As… Read more »