Steven Kalczynski – Managing Director

Posted by & filed under Meet The Staff.

Executive Portrait

Steven Kalczynski, now a hospitality industry veteran, didn’t know a single soul in all of Asia when he hopped a flight to spend a month there looking for work to bolster his burgeoning resume with international experience.  He ultimately landed in Shanghai, serving as resident manager of the Portman Shangri-La.  Since then, Kalczynski, who has called The Townsend Hotel home since September 2012, added professional pins to Xian, Beijing, Mumbai, Grenada, W.I., Toronto and Doha, Qatar on his world map of global experience.  Stateside, Kalczynski’s more than 30-year-career also has included property management roles in Boston, New Orleans, Atlanta, Charlotte, NC and Los Angeles.

Kalczynski’s on-the-job globetrotting taught him a valuable career lesson that he carries with him throughout his daily work at The Townsend Hotel, whether hosting a neighborhood couple for a little luxury staycation, or a foreign diplomat visiting on official business.  “After years of working in many different […]

The Townsend Hotel Welcomes Three New Associates

Posted by & filed under Press Releases.

Luxury Property Adds New Managers to Front Office, Food & Beverage and Banquet Depts.

BIRMINGHAM, Mich. – Dec. 28, 2015 – The Townsend Hotel, a AAA 4-Diamond, Forbes Travel Guide Four-Star and Travel + Leisure 500-rated luxury property known for its exceptional service and amenities, today announced the addition of three new managers to its operating team – Daniel Colangelo as food and beverage manager, Ana-Lisa Cervantez as banquet manager and Kori Reeves as assistant front office manager. The new staff announcement was made by Steven Kalczynski, The Townsend’s managing director.

​“Guests of The Townsend Hotel have come to expect the very best in customer service because we consistently expect the very best work performance from every one of our associates,” said Kalczynski. “Daniel, Ana-Lisa and Kori have joined The Townsend team because they personify that passion for customer service, and I look forward to watching them exceed our guests’ expectations.”

As food […]

C & G News: GivingTuesday comes to Birmingham

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#GivingTuesday comes to Birmingham | C & G Newspapers

BIRMINGHAM — Whoever said giving can’t be a little bit glamorous?

In honor of Giving Tuesday — that’s the new philanthropic holiday that comes right after Thanksgiving and the money-grabbing occasions of Black Friday, Small Business Saturday and Cyber Monday — the Townsend Hotel in downtown Birmingham made a hefty donation of furniture to Habitat for Humanity.

The award-winning luxury hotel gave the nonprofit 24 lounge couches and ottomans, 20 granite-topped dressers, 23 desks, 32 nightstands, 30 bed benches and 56 crystal lamps, plus an assortment of artwork to be sold in Habitat’s ReStore resale shops. The public will be able to purchase the high-end furniture, and the proceeds will go directly to Habitat for Humanity of Oakland and Wayne counties, which work to build and renovate homes to be turned over to families in need for a no-profit mortgage.

“We’ve been rejuvenating the Townsend […]

DBussiness: The Townsend Named Among Top Hotels in Midwest

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Dbusiness Magazine – The Townsend Named Among Top Hotels in Midwest#.VrT-3OPruDZ

The Townsend Named Among Top Hotels in Midwest
DBusiness Daily News

Published: November 24, 2015

<img src=”″ alt=” The Townsend Hotel in Birmingham was ranked No. 11 among the Top 15 Hotels in the Midwest.”>

The Townsend Hotel in Birmingham was ranked No. 11 among the Top 15 Hotels in the Midwest.

The readers of Condé Nast Traveler, a luxury and lifestyle travel magazine, have awarded the Townsend Hotel with the No. 11 spot on the publication’s annual Top 15 Hotels in the Midwest: Readers’ Choice Awards 2015. The hotel was one of only two Michigan properties to make the roster of distinguished regional hotels, as determined by reader scores. The other was the Hotel Iroquois on Mackinac Island at No. 10.

To receive a Readers Choice honor, properties — judged on a variety of criteria including rooms, service, amenities and more — must […]