Steven Kalczynski – Managing Director...

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Executive Portrait

Steven Kalczynski, now a hospitality industry veteran, didn’t know a single soul in all of Asia when he hopped a flight to spend a month there looking for work to bolster his burgeoning resume with international experience.  He ultimately landed in Shanghai, serving as resident manager of the Portman Shangri-La.  Since then, Kalczynski, who has called The Townsend Hotel home since September 2012, added professional pins to Xian, Beijing, Mumbai, Grenada, W.I., Toronto and Doha, Qatar on his world map of global experience.  Stateside, Kalczynski’s more than 30-year-career also has included property management roles in Boston, New Orleans, Atlanta, Charlotte, NC and Los Angeles.

Kalczynski’s on-the-job globetrotting taught him a valuable career lesson that he carries with him throughout his daily work at The Townsend Hotel, whether hosting a neighborhood couple for a little luxury staycation, or a foreign diplomat visiting on official business.  “After years of working in many different [...]

Kori Reeves- Assistant Front Office Manager...

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Kori Reeves- Assistant Front Office Manager is responsible for assisting with training, development, and leadership of the property’s front office and concierge staff and bellmen. Reeves previously spent nearly 10 years spent with Marriott Hotels.  Her most recent role was as assistant rooms operations manager for the Detroit Marriott at the Renaissance Center.

Reeves, of Warren, is currently attending Macomb Community College.

Adrienne Cousins – Director of Revenue Management...

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Adrienne Cousins, The Townsend Hotel’s Director of Revenue Management, is so good at her chosen profession, she was given an award by a company even AFTER she no longer worked there!

Cousins was part of the team that received the first-ever “CEO’s Award for Innovation” from Hyatt Hotels, even though by then she had moved on to join The Townsend team.  During her tenure with Hyatt, Cousins also received two Manager of the Quarter Awards (2009 and 2011) and Manager of the Year for 2011.

With The Townsend since 2012, Cousins – who has a diverse hospitality background in everything from front desk operations to housekeeping to VIP management to guest services – is responsible for connecting with local and national businesses to establish relationships and negotiate corporate rate structures.  Cousins credits her varied background as a key to her success.  “Understanding the internal workings of a hotel cannot be understated when [...]

Lizz Smith – Catering Sales Manager...

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Whether planning an intimate event for five, or a massive celebration for 5,000, Lizz Smith, one of two social catering sales managers at The Townsend Hotel, will ensure that every single last detail is attended to meticulously.  “My attention to detail is above average,” notes Smith, humbly.

The 5,000-guest event is no exaggeration either, as Smith and her team spent months planning for that size crowd in conjunction with the Red Bull Race Events.  On a slightly smaller scale, Smith, who joined The Townsend team in 2010, regularly works with clients to implement unforgettable weddings, Bar/Bat Mitzvahs, showers and non-profit fundraisers…all of which are infused with a bit of her creative celebration “magic.”

Prior to joining The Townsend, Smith, who boasts more than 25 years of industry experience, most recently honed her expertise as the director of catering for the Matt Prentice Restaurant Group.

In addition to lots of practical experience (“Be ready [...]

Stephanie Hudson – Conference Service Manager...

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To any students or new professionals just starting out in the hospitality industry, Stephanie Hudson would send along this dose of reality as her best career advice… “It’s not as easy as it may appear.  Be ready to buckle down and work hard.”  She makes sure to add, however, “Along the way, remember to have fun!”

Hudson certainly knows a thing or two about working hard.  Early in her career at just age 23, while working as the convention services manager for the Embassy Suites Chicago-Downtown, Hudson managed the execution of World Wines Meeting America, a huge, international event, which required her to navigate time differences, language and cultural barriers and ever-changing event details.  Although a real trial by fire, Hudson says the experience solidified for her that she had chosen the right career path.

And that path lead Hudson to The Townsend Hotel in 2010.  As conference service manager, she works [...]