Category: Meet The Staff

Jason Hawkins – Director of Front Office Operations

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Jason Hawkins, The Townsend Hotel’s director of front office operations since January 2012, would encourage any recent graduate following in his career footsteps to never fear trying new things.  A Michigan State University graduate with a degree in hospitality business, Hawkins owes his variety of professional experiences to his willingness to step outside of his… Read more »

Lizz Smith – Catering Sales Manager

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Whether planning an intimate event for five, or a massive celebration for 5,000, Lizz Smith, one of two social catering sales managers at The Townsend Hotel, will ensure that every single last detail is attended to meticulously.  “My attention to detail is above average,” notes Smith, humbly. The 5,000-guest event is no exaggeration either, as… Read more »

Stephanie Ripple – Conference Service Manager

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To any students or new professionals just starting out in the hospitality industry, Stephanie Ripple would send along this dose of reality as her best career advice… “It’s not as easy as it may appear.  Be ready to buckle down and work hard.”  She makes sure to add, however, “Along the way, remember to have… Read more »

Kelly Clement – Senior Sales Manager

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  The fans that regularly crowd the stanchions outside The Townsend Hotel lobby, hoping to catch a glimpse of their favorite all-star or celebrity, likely have Kelly Clement to thank for the opportunity. As a senior sales manager at The Townsend Hotel, Clement manages all aspects of travel and lodging for the property’s sports industry and… Read more »

Lynette Zebrowski – Chief Concierge

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As chief concierge of The Townsend Hotel since 2006, Lynette Zebrowski serves as the property’s point person and “go to” contact for celebrities, dignitaries and other VIP guests requiring additional security and special considerations in advance of and during their stay.  Additionally, Zebrowski’s resourcefulness, experience, connections and “get-it-done-no-matter-what” attitude make her the property’s unofficial top… Read more »