Category: Meet The Staff

Adrienne Cousins – Business Travel Sales Manager

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Adrienne Cousins, The Townsend Hotel’s business travel sales manager, is so good at her chosen profession, she was given an award by a company even AFTER she no longer worked there! Cousins was part of the team that received the first-ever “CEO’s Award for Innovation” from Hyatt Hotels, even though by then she had moved… Read more »

Jason Hawkins – Director of Front Office Operations

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Jason Hawkins, The Townsend Hotel’s director of front office operations since January 2012, would encourage any recent graduate following in his career footsteps to never fear trying new things.  A Michigan State University graduate with a degree in hospitality business, Hawkins owes his variety of professional experiences to his willingness to step outside of his… Read more »

Nick Bassil – Rugby Grille Manager

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  Nick Bassil, manager of the Rugby Grille, The Townsend Hotel’s award-winning fine-dining restaurant, is what many might label a jack-of-all-trades…whether you need a suggested wine pairing for your entrée, tips on customer satisfaction or even your bicycle repaired, Mr. Bassil is your man! As Rugby Grille manager, Bassil is responsible for recruitment, training and… Read more »

Lizz Smith – Catering Sales Manager

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Whether planning an intimate event for five, or a massive celebration for 5,000, Lizz Smith, one of two social catering sales managers at The Townsend Hotel, will ensure that every single last detail is attended to meticulously.  “My attention to detail is above average,” notes Smith, humbly. The 5,000-guest event is no exaggeration either, as… Read more »

Stephanie Ripple – Conference Service Manager

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To any students or new professionals just starting out in the hospitality industry, Stephanie Ripple would send along this dose of reality as her best career advice… “It’s not as easy as it may appear.  Be ready to buckle down and work hard.”  She makes sure to add, however, “Along the way, remember to have… Read more »