Anthony Melchiorri, host of “Hotel Impossible” has seen it all.(Photo: Hotel Impossible)
It’s the seventh season for Anthony Melchiorri and “Hotel Impossible” on the Travel Channel.
The New York-based hotel expert goes into troubled hotels and spends four days helping the owners turn their lodging disasters to success. He recently was in Detroit to meet with advertisers. We caught up with him for a few questions.
QUESTION: What is your best piece of advice for hotel managers?
ANSWER: Hire people whose mother and father trained them to be nice to other people. I always say, I don’t train anybody to be nice. Find people who wake up in the morning to take care of other people. If you hire people who pretend to be nice, you will have a miserable hotel.
Q: When you are in Detroit, where do you stay?