The Townsend Hotel Receives AAA’s Four Diamond Rating...

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FOR IMMEDIATE RELEASE                                        

 

The Townsend Hotel Receives AAA’s Four Diamond Rating

Less than Six Percent of Nearly 28,000 AAA-Approved Hotels Receive Designation

 

BIRMINGHAM, MICH. – Jan. 20, 2016 – The Townsend Hotel, a luxury property known for its exceptional service and amenities, has again received the coveted AAA Four Diamond designation. The Townsend has maintained this prestigious rating every year consecutively since it opened its doors in 1988.

 

According to AAA, hotels at this level are committed to providing every guest with a personalized experience and attentive service in comfortable, high-quality surroundings. They typically offer an extensive array of amenities and guest services.

 

The Townsend Hotel is part of a select group of establishments within North America.  Currently, just 1,587 hotels hold the AAA Four Diamond Rating.

 

“AAA is pleased to recognize The Townsend Hotel as a Four Diamond hotel,” said Michael Petrone, director of AAA Inspections & Diamond Ratings. “To maintain the exceptional [...]

DBusiness-The Townsend Hotel Names New Managers...

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The Townsend Hotel Names New Managers DBusiness Daily News

 

Published: January 20, 2016

 

The Townsend Hotel, a luxury hotel in Birmingham, has added three new managers to its operating team. They are: Daniel Colangelo as food and beverage manager, Ana-Lisa Cervantez as banquet manager, and Kori Reeves as assistant front office manager.

Colangelo, who has more than 10-year working in restaurants, is responsible for the daily operations of the Rugby Grille, The Townsend’s award-winning fine dining restaurant. Previously, Colangelo served as operations manager at Eddie Merlot’s in Bloomfield Hills. Before that, he worked as assistant general manager of Buca Di Beppo in Utica, and was assistant manager at Morton’s The Steakhouse in Southfield. He is a member of the National Restaurant Association.

Colangelo, of Waterford, earned dual associate degrees from Oakland Community College in liberal arts and criminal justice.

As banquet manager, Cervantez brings more than 10 years of hospitality experience and is responsible for executing [...]

2016 “FOUR DIAMOND” RATING AWARDS UNVEILED...

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2016 “FOUR DIAMOND” RATING AWARDS UNVEILED

15 Michigan Hotels Make the Diamond “Cut”

 

Dearborn, Michigan (January 15, 2016) — AAA Michigan has officially announced the  15 Michigan hotels that have earned the coveted Four Diamond designation. The Four and Five Diamond Ratings are AAA’s highest designations for hotels. Less than 6 percent of nearly 28,000 approved hotels receive this rating.  These hotels are part of a select group of establishments within North America. Currently, only 1,587 hotels hold the Four Diamond Rating.

 

Hotels at the Four Diamond level are committed to providing every guest with a personalized experience, attentive service in comfortable, high-quality surroundings and typically offer an extensive array of amenities and guest services. This is the first time that Firekeepers Casino Hotel in Battle Creek has attained this prestigious rating.

 

 

BATTLE CREEK

Firekeepers Casino Hotel (2015)*

 

BIRMINGHAM

The Townsend Hotel (1988)

 

DEARBORN

The Dearborn Inn, A Marriott Hotel (2003)

The Henry, Autograph [...]

The Townsend Hotel Welcomes Three New Associates...

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Luxury Property Adds New Managers to Front Office, Food & Beverage and Banquet Depts.

BIRMINGHAM, Mich. – Dec. 28, 2015 – The Townsend Hotel, a AAA 4-Diamond, Forbes Travel Guide Four-Star and Travel + Leisure 500-rated luxury property known for its exceptional service and amenities, today announced the addition of three new managers to its operating team – Daniel Colangelo as food and beverage manager, Ana-Lisa Cervantez as banquet manager and Kori Reeves as assistant front office manager. The new staff announcement was made by Steven Kalczynski, The Townsend’s managing director. ​“Guests of The Townsend Hotel have come to expect the very best in customer service because we consistently expect the very best work performance from every one of our associates,” said Kalczynski. “Daniel, Ana-Lisa and Kori have joined The Townsend team because they personify that passion for customer service, and I look forward to watching them exceed our guests’ expectations.”

As food [...]

The Townsend Hotel Adds New Management to Catering Team...

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FOR IMMEDIATE RELEASE           

 

The Townsend Hotel Adds New Management to Catering Team

 

BIRMINGHAM, Mich. – Sept. 9, 2015 – The Townsend Hotel, a AAA 4-Diamond, Forbes Travel Guide Four-Star and Travel + Leisure 500-rated luxury property known for its exceptional service and amenities, today announced the addition of two new managers to its catering sales team – Maria Finateri as corporate catering sales manager, and Annie Whalen as catering sales event service manager.  The announcement was made by Steven Kalczynski, The Townsend’s managing director.

 

“The Townsend Hotel enjoys a hard-earned reputation as one of the best places in the area for hosting special events, both business and personal, and that takes the behind-the-scenes work of some highly specialized service industry leaders like Maria and Annie,” said Kalczynski.  “They embody the passion for excellence and commitment to service that is paramount to The Townsend guest experience.”

 

As corporate catering sales manager, Finateri – [...]