A proper daily Afternoon Tea service is a rare find these days, so of course The Townsend Hotel chose only the most qualified and dedicated leader to orchestrate its gem of an amenity. Laura Klein, tea director, joined The Townsend Hotel in 1999 (as an assistant manager for the award-winning Rugby Grille) and has served in her current role since 2006.
As tea director, Klein is responsible for coordinating all aspects of the Afternoon Tea service – from managing reservations to selecting the menu of finger sandwiches and pastries to supervising guest service – and ensuring nothing less than a remarkable experience for every guest, every time.
Klein knows more than a few secrets to success in her line of work: Keep the tea hot, the tea cups full and smile, smile, smile!
Prior to joining The Townsend Hotel team, Klein worked for a number of area hotels, most notably the Novi Hilton, where she served as restaurant, bar and room service manager, as well as director of outlets. At The Townsend, Klein has served numerous roles prior to tea director, including restaurant manager of the Rugby Grille and catering division banquet captain.
Klein is a graduate of the University of Michigan. And she is never late for tea!