As chief concierge of The Townsend Hotel since 2006, Lynette Zebrowski serves as the property’s point person and “go to” contact for celebrities, dignitaries and other VIP guests requiring additional security and special considerations in advance of and during their stay. Additionally, Zebrowski’s resourcefulness, experience, connections and “get-it-done-no-matter-what” attitude make her the property’s unofficial top resource for getting the impossible accomplished. Officially, she also supervises the concierge and bell staffs, and leads vendor relations on behalf of hotel guests.
Prior to joining The Townsend team, Zebrowski, a graduate of Michigan State University, served as Front Desk Agent at The Omni Riverfront Hotel in Detroit. To date, she says that meeting former President Bill Clinton during one of his stays at The Townsend Hotel has been the highlight of career. “Getting to shake the hand of United States President is pretty exciting!” says Zebrowski.
In addition to her “there is no no” philosophy, Zebrowski attributes her professional success to attention to detail and respect of confidentialities. “A must,” she says, in her line of work.
When not tending to the needs of Townsend guests, Zebrowski, an avid sports fan, also serves as an Associate Director for The National Polish-American Sports Hall of Fame. In her spare time, she can be found cheering on the Detroit Tigers at Comerica Park or The Spartans of MSU in East Lansing.