Cousins was part of the team that received the first-ever “CEO’s Award for Innovation” from Hyatt Hotels, even though by then she had moved on to join The Townsend team. During her tenure with Hyatt, Cousins also received two Manager of the Quarter Awards (2009 and 2011) and Manager of the Year for 2011.
With The Townsend since 2012, Cousins – who has a diverse hospitality background in everything from front desk operations to housekeeping to VIP management to guest services – is responsible for connecting with local and national businesses to establish relationships and negotiate corporate rate structures. Cousins credits her varied background as a key to her success. “Understanding the internal workings of a hotel cannot be understated when your main job duty is to attract new business.”
When asked for any other career secrets to success, Cousins shared this bit of trailblazing advice: “Break boundaries. Just because it hasn’t been done before, doesn’t mean it’s not possible. This industry allows you the opportunity to continuously evolve and reinvent…take advantage.”
A resident of Troy, Mich., Cousins graduated from Bowling Green State University with a bachelor of science degree in Business Administration and a specialization in Hospitality Management.