Jason Hawkins, The Townsend Hotel’s director of front office operations since January 2012, would encourage any recent graduate following in his career footsteps to never fear trying new things. A Michigan State University graduate with a degree in hospitality business, Hawkins owes his variety of professional experiences to his willingness to step outside of his comfort zone. “You have to keep an open mind,” says Hawkins. That open mind has led Hawkins to job experiences in limited service, extended stay, full-service and luxury hotels; and everything from housekeeping to operations to group arrival/departures to VIP management.
In his current role, Hawkins is responsible for management of all aspects of guest services, including front desk, reservations, bellmen, concierge and valet staff. He also is the lead point of contact for all in-house guests. Prior to joining The Townsend, Hawkins served as task force general manager for American Hospitality Management Inc., traveling the Midwest region on several assignments.
A resident of Grosse Pointe Woods, Hawkins also serves as his MSU’s graduating class liaison for the Evans Scholars.