Kathryn Hitt, with The Townsend since 2013, is the hotel’s group reservations and social room block coordinator. What that lengthy title means is that she is responsible for any non-corporate room block – be it for a wedding, reunion, birthday or any other special event – and serves as the point of contact for groups to maintain and update their reservations and special requests.
Hitt also is a valued member of The Townsend Hotel’s Community Service Team. A lifelong Michigander and current resident of Detroit, Hitt regularly contributes her time and talents to several local non-profit organizations, including South Oakland Shelter, Cass Community, The Humane Society and Forgotten Harvest.
Prior to joining The Townsend, Hitt served as a front desk agent at Detroit’s Westin Book Cadillac. During her tenure, the property was honored as the “Best Starwood Property of the Year.”
A graduate of Michigan State University with a bachelor’s degree in Hospitality Business, Hitt would offer this bit of professional advice to any industry newcomers: “Take every opportunity that comes your way. Even if it doesn’t seem valuable to you, you never know what you will learn or who you will meet.”