The fans that regularly crowd the stanchions outside The Townsend Hotel lobby, hoping to catch a glimpse of their favorite all-star or celebrity, likely have Kelly Clement to thank for the opportunity.
As a senior sales manager at The Townsend Hotel, Clement manages all aspects of travel and lodging for the property’s sports industry and entertainment clientele, among others. From the Ryder Cup teams in 2004, to the San Antonio Spurs in the NBA finals in 2005, to the San Francisco Giants during the 2012 World Series, Clement facilitated the visits of some of the world’s most renowned athletes, musicians and entertainers. More recently, Clement is credited with securing The Townsend Hotel’s first-ever NHL team business.
So how does she do it? Clement offers these two “go-getter” pieces of advice: “You should always set your expectations as high as possible, and then work to make them a reality.” Clement also says, “Bring a positive attitude to the workplace every single day.” The Townsend Hotel has been Clement’s workplace since 2004, when she joined the property as executive assistant and social rooms coordinator.
Clement, a graduate of Michigan State University, is a member of the Detroit Economic Club, and actively volunteers for Habitat for Humanity of Detroit, New Horizons and Big Brothers Big Sister of Metropolitan Detroit.