Laura Klein – Tea Director

- filed under Meet The Staff.

Executive PortraitLaura Klein is the tea director at The Townsend Hotel in Birmingham, Mich., a position she has held since September 2006.

In her role, Klein coordinates all aspects of The Townsend’s renowned afternoon tea service. Choosing the menu of finger sandwiches, desserts and pastries, supervising guest services and taking reservations are only a few of her many responsibilities that ensure a remarkable
afternoon tea experience.

A veteran of the hospitality business for over 20 years, Klein has served at a number of hotels, most notably the Novi Hilton. During her time at The Hilton, she worked as the restaurant, bar and room service manager before being named director of outlets.  Klein
joined The Townsend Hotel in 1999 as an assistant manager at Rugby
Grille.  Within three months, she was promoted to senior assistant manager, at which time Rugby Grille was awarded “Restaurant of the Year” by Hour Magazine.  After the hotel’s expansion in 2000, Klein accepted a position as banquet captain in the hotel’s catering division.

Klein is a graduate of the University of Michigan with a Bachelor’s of Science degree.