In September 2012, hospitality industry veteran, Steven Kalczynski, was appointed the new managing director of The Townsend Hotel, bringing to his post more than 30 years of experience in domestic and international luxury property management.
A results-focused executive with a proven track record in successful operations management, Kalczynski is committed to maintaining The Townsend’s traditions of unparalleled customer service and four-star experiences throughout the property.
Prior to taking on the responsibility of managing operations for The Townsend Hotel, some of Kalczynski’s career highlights include a decade with Starwood Hotels and Resorts, where he held leadership positions as the general manager of the exclusive Ballantyne Resort & Spa in Charlotte, N.C. and the St. Regis Century Hotel in Los Angeles. As the GM of Ballantyne Resort, Kalczynski earned Starwood Hotels & Resorts’ prestigious “Tiffany Award” for highest overall quality scores in North America for all St. Regis and Luxury Collection properties.
Additionally, Kalczynski has significant international experience, having served with Peninsula Hotels in Beijing, Oberoi Hotels & Resorts in Mumbai, India and, most recently, as the general manager of the Sheraton Doha Resort & Convention Hotel in Doha, Qatar.
After completing his undergraduate work at Northeastern University in Boston, Kalczynski earned his M.B.A. degree in international business and marketing from Rutgers University in New Jersey.