Steven Kalczynski, now a hospitality industry veteran, didn’t know a single soul in all of Asia when he hopped a flight to spend a month there looking for work to bolster his burgeoning resume with international experience. He ultimately landed in Shanghai, serving as resident manager of the Portman Shangri-La. Since then, Kalczynski, who has called The Townsend Hotel home since September 2012, added professional pins to Xian, Beijing, Mumbai, Grenada, W.I., Toronto and Doha, Qatar on his world map of global experience. Stateside, Kalczynski’s more than 30-year-career also has included property management roles in Boston, New Orleans, Atlanta, Charlotte, NC and Los Angeles.
Kalczynski’s on-the-job globetrotting taught him a valuable career lesson that he carries with him throughout his daily work at The Townsend Hotel, whether hosting a neighborhood couple for a little luxury staycation, or a foreign diplomat visiting on official business. “After years of working in many different cultures around the world, I understand that everyone is different and needs to be treated uniquely.”
Kalczynski also finds great professional guidance in the form of Malcolm Gladwell’s “10,000-hour rule.” Gladwell surmises that the key to success in any field, to a large extent, is a matter of practicing a specific task for a total of approximately 10,000 hours. With that in mind, Kalczynski, a results-focused executive with a proven track record in successful operations management, commits each day to maintaining The Townsend’s traditions of unparalleled customer service and four-star experiences.
Prior to embarking on a career devoted to “unprecedented graciousness and thoughtful and personalized service,” Kalczynski completed his undergraduate work at Northeastern University in Boston, and earned his M.B.A. degree in international business and marketing from Rutgers University in New Jersey.