Employment Opportunities at The Townsend Hotel

The award winning Townsend Hotel welcomes the opportunity to meet individuals who have the desire, skill, motivation and determination to become a part of a world class organization.

Townsend Hotel Applications are accepted for open positions on Wednesdays between 11am-2pm at our Front Desk. We are located in the heart of downtown Birmingham at 100 Townsend Street, Birmingham, Michigan, 48009.

humanresources@townsendhotel.com

OPEN POSITIONS:

Engineering Supervisor

Assist the Director of Engineering in administrating programs involving electrical, mechanical and general construction, repair and maintain of existing facilities and equipment, operation of hotel utilities (i.e. gas, electric, air conditioning systems and water). Performs, Assists and verifies completion of routine maintenance and operation of physical structure of hotel, all mechanical, laundry equipment, electrical, H.V.A.C. systems, offices, employee work areas and any other related equipment which contributes to the safe and effective operation of the facility. Visually inspects quality of work and directs staff and outside contractors in tasks according to performance and productivity standards. Completes tasks as necessary to ensure Preventive Maintenance stays on schedule up to and including completing preventative maintenance tasks himself. Acts as Engineering Manager in the absence of the Director of Engineering in such capacities as hiring, coaching and training. Takes on the responsibility of completing any special projects that are the responsibility of the Director. Hires, trains, supervises and disciplines department staff and all other staff under direction of the Director of Engineering. To service and maintain system controls, devices, instruments and various building hardware. Prepare monthly statistical reports. Assist the Director of Engineering in the establishment and control of the annual budget. Time Requirements: A minimum of 50 hours per week along with covering every other Saturday working from 12PM to 8PM or longer if circumstances dictate in order to provide support and direction for the weekend staff. Physical Demands: Ability to grasp, lift and carry or otherwise move goods weighing up to 100 lbs. Ability to climb stairs, ladders or use a lift to work at heights up to 30 feet, often reaching above head. Ability to perform duties in confined space and in awkward positions. Ability to performs tasks requiring bending, stooping, kneeling, walking, and standing for an extended period of time. Environmental Conditions: Ability to work in outside environments between the temperatures of 0 to 105 degrees in rain, snow and any combinations of said conditions. Essential Skills: Light Commercial HVAC system repair skills essential. Considerable knowledge necessary to interpret electrical, mechanical, HVAC and building system drawings. Considerable knowledge of electrical, mechanical and HVAC systems with the ability to analyze machine design intent, performance and make repairs as needed. Must have some knowledge of construction and building systems. Ability to analyze trends in utility consumption reports to predict energy forecast and to set up energy conservation programs. Education/Vocational Preparation: Graduated from high school, from an apprenticeship and/or advanced training program for operating engineers recognized by the industry and trade, or any other combination of education, training or experience that provides the necessary knowledge, skills and ability to perform required duties. Hazards: Electrical, mechanical, moving parts , fall and chemical hazards exist.

Housekeeping Supervisor – New Position – Expanding Department

Ensure the customer experience at the Townsend results in the customer’s desire to return and recommend the Townsend hotel to increase business and opportunity for Townsend staff. Ensure that Housekeeping standards are maintained and improved in guest rooms, public areas and back of the house areas for cleanliness, placement, replenishment and maintenance aspects. Customer Experience: The customer’s experience at The Townsend is expected to be the best in Michigan. Respond promptly and effectively to guest questions, concerns, complaints and satisfy customer needs during respective shift and report to Director of Housekeeping. Logbook is to be completed at the end of the shift to report any Guest inconveniences or disappointments. Handle lost and found inquiries, investigate and follow up with guests as well as log and store all lost and found items received from all areas of hotel on daily and weekly basis. Discard unclaimed items on 3 days, weekly, and monthly basis. Leadership: Good and improving leadership skills are essential to providing a superior experience expected at the best hotel in Michigan. Supervise, distribute and delegate daily duties of Housekeepers, Turndown, Public Area and Laundry Attendants as well as Houseman during respective shift. Observe new room attendants capabilities while working, instruct and train in their assigned duties and responsibilities. Supervise the daily operations in respective shifts and make necessary decisions for smooth work flow to maintain quality, efficiency and productivity. Actively participate in Housekeeping staff monthly meetings by providing inputs, preparing agenda and involving in presentations and discussions. Hands on and ready to assist in any and every area of housekeeping that needs help to get the job done in an efficient and timely manner. (Laundry, PAC, Turndown, Public Area, Mini Bar, House Person). Actively involved in new projects, research and experiment as well as follow up. Inspection: The purpose of Inspections is to improve the guest experience prior to the guest’s arrival and most important improve the performance of the staff responsible for the guest experience. Daily inspect VIP arrivals. Daily inspect at least 1 room completed by each of the Morning Housekeepers, and make necessary deductions. Daily inspect at least 5 rooms completed by Turndown Attendants and follow up with them. Inspect public area and housekeeping closets daily and make improvements. Inspect specific group arrivals, assist in walk-throughs. Assist in maintaining routine records of green rooms, total rooms, extended stay rooms, pet rooms, furniture removal rooms, deep cleaning rooms, carpet cleaning rooms, special cleaning project rooms, attendance record, tip record, guest comment card report. Safety and Security: The safety and security of our staff and guests is of great importance at the Townsend. The expectation is that we not have accidents or security issues as a result of our being proactive in identifying and resolving potential the potential before they become problems and by following policy and procedure. Reports unusual activity or appearance to Director of Housekeeping. Aware, prepared, assist and lead when required for safety and security procedures, fire or emergency evacuations, power shut down, tornado warnings or any other crisis. Prepare incident or liability report for guest or Housekeeping employees for the incidents or accidents that occur during the shift. Maintenance and Cost control: Coordinate with Engineering for maintenance issues and Front Desk for room status, Concierge for lost and found items and other departments as needed. Assist in monthly supply inventories. Assist in quarterly linen inventories. Physical Demands: Requires walking and standing to a significant degree. Requires ability to perform housekeeping chores (cleaning rooms, assisting in laundry, cleaning / maintaining public area), which involves lifting (i.e. mattresses), stretching, handling, bending, feeling. Requires ability to communicate both orally and in writing with guests and co-workers: Talking, Hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. Essential Skills: Knowledge of applicable franchise standards and procedures. Supervisory/Management skills: Ability to perform training and to assist in professional development of housekeeping staff. Requires the ability to maintain records and communicate effectively with members of other hotel departments. Educational/Vocational Preparation: High school graduate or equivalent required. Previous experience in housekeeping is required.

Kitchen Steward/Dishwasher

Hourly position works various days and hours depending on business demands including weekends and holidays. Responsible for properly washing, sanitizing and storing all dishes, glasses, pots and silverware and keeping area up to health code standards. Responsibilities also to include removing garbage, keeping service alley, floors and employee break room clean and sanitized..

House Person - Housekeeping Department

Responsible for keeping public areas and restrooms clean throughout the hotel. Collects and delivers items for housekeepers as needed and occasionally assists with cleaning rooms. House Person will also provide back up support in Laundry. Must be able to communicate verbally, in writing and via radio with other hotel staff members. Must be able to read and follow directions. Position requires repetitive walking, standing, lifting, bending and reaching for the majority of shift. Requires the ability to push/pull a service cart without assistance.

Host/Hostess – Rugby Grille – Part Time

The Rugby Grille host/hostess will spend the majority of their shift providing guest service, and during slow times will complete side work, update Open Table, or assist Rugby staff and customers as needed. The position will require knowledge of menu prices, daily specials, menu items, Open Table and Micros systems. The host/hostess will be aware of the guest at all times and anticipate and respond to the guest’s needs, escorting guests to their table, and seasonal hanging of coats. The associate will be neatly attired at all times and will possess a professional and congenial attitude. The host will handle incoming telephone calls to the restaurant and take reservations. The position requires the ability to work well with the public and professionally represent the hotel/restaurant and to resolve issues in a courteous manner. Position requires walking and standing for long periods of time throughout the work shift.

Part Time – Bell/Door Person

The Bell Staff are responsible for providing assistance and service to guests in order to ensure that their arrival and departure experience is pleasurable and informative. This position is responsible for all transport and storage of guest luggage, delivering of packages, mail, faxes, and must be knowledgeable of all hotel amenities. Must possess ability to verbally communicate with world-class corporate leaders, business travelers and guests. Knowledge of the Birmingham area and Metropolitan Detroit is helpful. Position requires repetitive walking, standing, climbing stairs, lifting (50 – 100 pounds minimum), pulling and pushing of transport equipment and use of elevators. Hours of work will include various days and hours depending on hotel occupancy, and will include one (1) overnight shift per week, as well as holidays and weekends.

Banquet Captain - Full Time

The Banquet Captain's duties will be divided between Guest Services, Supervising Team Members, and Administration. Requires familiarity with applicable standards and procedures. Requires knowledge, skill and ability in all banquet operations: employee training, proper guest services, laws, health regulations, reporting requirements, event set-up and breakdown procedures, scheduling, communicating with clients and guests. High school graduate or equivalent required. Ideal candidates will have (1-3 years) professional banquet experience and (1 year) minimum supervisory experience. Knowledge of formal food and wine service required. Requires walking or standing for significant periods of time, perhaps for entire shift. Requires verbal and written communication with hotel staff and patrons. Requires ability to move fingers and hands quickly and easily. Requires lifting and moving equipment. Computer knowledge and experience required using Opera, Excel, Word.

Banquet Server/House Staff

Attends to the needs and requests of guests. Preferred candidates will have previous server experience in a banquet/event setting and be familiar with proper serving etiquette. Duties may include waiting on guests, serve food and beverages, event set up, moving tables, chairs, setting up dance floor, setting tables, filling water glasses, setting up clearing stations, stacking dishes and glassware on the dish line, keeping floors and carpets free of debris, maintain cleanliness of storeroom and all banquet areas. Must be available to work weekends, especially Saturdays. Must be a team player, hard-working, dependable, possess leadership qualities, have a positive can-do attitude, be customer service focused.

MISSION STATEMENT

· Provide a "world class" experience for every guest and client that is engaging, enduring and results in greater business and greater opportunity for hotel staff.

· The work environment will be noted for its open and effective communication, team effort and mutual respect for and between all employees, centered around a philosophy of life long learning.

HIGHLIGHT OF BENEFITS

• Medical, Dental, Vision and Prescription Coverage
• Life Insurance
• Voluntary Insurance Product Line
• Paid Time Off Program
• 401k Plan
• Paid Holidays

EEOC

The Townsend Hotel is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.

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