FAQ's

What time is check-in/check-out?

4:00PM/12:00PM

Does the hotel have a fitness center?

Yes, available to guests 24/7

Is smoking allowed?

Smoking is not permitted at Rugby Grille including the patio area

Can the Townsend accommodate bus parking?

Yes, we work with the City of Birmingham to purchase permits on your behalf to park tour buses on-site. The fee is $60 per bus, per day.

Does the Townsend have rooms with windows that open?

Yes, our rooms and suites feature windows that open.

Does the Townsend have any rooms with bathtubs?

Yes, all of our rooms and suites feature large marble bathrooms with deep-soaking tubs.

What is the cancellation policy?

With few exceptions, rooms may be cancelled without penalty before noon on the day of scheduled arrival.

Are pets welcomed at The Townsend?

Yes, The Townsend Hotel allows guests to stay with their dogs. The hotel does not allow cats, gerbils or ferrets. There is a $150.00 non-refundable pet deposit.

Does The Townsend have a swimming pool?

The Townsend Hotel does not have a swimming pool on site.  Ask our concierge for other local swimming pool options.

Are cribs and rollaways available?

Yes, rollaways are available at a fee of $20 per day and cribs are available without fee.

Is babysitting service available?

Babysitting can be arranged by the concierge. Requests should be made 48 hours in advance.

Can we bring our own AV into the Townsend Hotel?

Yes, if an outside vendor is used, the Hotel will provide a minimum of one technician to coordinate with the contractor and oversee, set-up, opration and breakdown.  Minimal fees may apply. 

Does the Townsend have meeting packages and follow the AMA and Pharm guidelines?

Yes, We understand the ethical needs and regulations of the medical community. The Townsend Hotel is an excellent location for health care professionals based upon the proximity to the regional hospitals in addition to their personal residences.  You may ask  your Townsend Sales representative for pricing.

Does the Townsend have shuttle transportation?

Yes and it can be arranged with our concierge with charges varying on the mode of transportation.  Transportation charges can be applied to your final hotel bill for both individual and group transportation needs.

Can you get a car into your meeting space?

The Townsend Hotel's Ballroom provides external access through the loading dock for the ingress and egress of standard production automobiles. To comply with State and Local Fire and Safety Ordinances and to meet your expectations there are conditions that must be adhered to when moving in and out motorized vehicles from the meeting facilities.

Are reservations required for the Rugby Grille?

Reservations are recommended for Rugby Grille.  Please call 248-642-5999 or book online http://www.opentable.com/rugby-grille-reservations-birmingham?rid=25216&restref=25216

Is there a dress code?

While we have no formal dress code and welcome guests in whatever attire they feel most comfortable, the majority of our guests are generally dressed in “smart casual” or “business casual” attire.

Can you accommodate guests with dietary restrictions, including vegetarians and those with specific food allergies or someone who might be on a special diet?

Our chefs will do their very best to accommodate specific requests regarding food allergies and other dietary restrictions. Feel free to call the restaurant in advance to inquire about your specific needs. Once in the restaurant, please let your server know exactly what your needs are as well, so that they can be clearly communicated with the kitchen staff.

Do you have a children’s menu?

Yes. Rugby Grille offers a children’s menu featuring a wide variety of child-friendly options.