Adrienne Cousins, The Townsend Hotel’s Director of Revenue Management, is so good at her chosen profession, she was given an award by a company even AFTER she no longer worked there!
Cousins was part of the team that received the first-ever “CEO’s Award for Innovation” from Hyatt Hotels, even though by then she had moved on to join The Townsend team. During her tenure with Hyatt, Cousins also received two Manager of the Quarter Awards (2009 and 2011) and Manager of the Year for 2011.
With The Townsend since 2012, Cousins – who has a diverse hospitality background in everything from front desk operations to housekeeping to VIP management to guest services – is responsible for connecting with local and national businesses to establish relationships and negotiate corporate rate structures. Cousins credits her varied background as a key to her success. “Understanding the internal workings of a hotel cannot be understated when [...]